International Watch Guarantee

Best Quality on every Timepiece

 

Solomon LEROI are unique timepieces built with the highest international quality standard. Each watch is a unique Timepiece. Our promise to you is to deliver a quality timepiece created in the tradition of Swiss watchmaking and craftsmanship. Our Quality Assurance team ensures that every component of every timepiece undergoes rigorous testing for all the criteria we've established. Any watch purchased at Solomon LEROI is automatically registered and covered under our international five-year warranty.

What does the International Watch Guarantee covers and got how long 

All of Solomon LEROI Timepieces have worldwide Warranty.

Solomon LEROI guarantees the proper functioning of its timepieces for a period of 60 months (5 years) from the date of purchase and/or the warranty booklet (the “Warranty Period”). If the product is returned during the Warranty Period, we will repair or replace any defective watch or part free of charge within a reasonable time after the product is returned, subject to the exclusions mentioned hereunder and to the right to charge for shipping costs. Upon expiration of the Warranty Period, any repairs will be subject to a service charge.

How to obtain the service

You may obtain service by bringing or sending the watch in the original labelled container/box to your authorized Solomon LEROI retailer or to any affiliated service center. You may be responsible for transportation costs, including, but not limited to, postage, insurance and packing materials. We recommend that any shipments to us include certified delivery and insurance.

In order to obtain service through this International Warranty, the returned watch must be accompanied by the original International Warranty card/certificate that was included with the watch in the container/box at the time of purchase, duly completed, dated, stamped and signed by an authorized Solomon LEROI retailer. 

What is not covered by the warranty

The International Warranty does not cover:

• (a) Damage, accidental or otherwise, to the watch while in the possession of a consumer not caused by a defect in material or workmanship.
• (b) Damage caused by accident, misuse, tampering with or failure to follow the care and special handling provisions in the Instructions.
• (c) Damage and/or scratches to the finish of the case, crystal, bracelet, strap or other components caused by wear or accident.
• (d) Damage and/or defects caused by alterations (functionality or capability), tampering, dismantling, modifications, or services and repairs completed by anyone other than an authorized Solomon LEROI boutique, retailer or service center, or by the use of components other than those recommended by Solomon LEROI;
• (e) Watches where the serial number originally imprinted on the watch case is removed or not clearly legible, or where any part of the original watch back or any original number has been removed, changed, altered, replaced, erased or defaced;
• (f) Lack of accuracy of the watch if within the limits of average industry tolerance;
• (g) Routine maintenance and cleaning.

5 Years International Warranty
 

How to maintain your watch

By owning a valuable Solomon LEROI Timepiece, a luxury mechanical watch, it should be properly respected and cared for, rich in memories and in financial cost. A piece like that deserves your love and care – and with the below tips it will help your watch survive until you can pass it down.

Always clean your watch - This is a simple way to get rid of the dust and other dirt on the watch’s dial, bracelet or strap. Clean it by preparing a mixture of water and any mild soap, plus a soft piece of cloth or a cleaning brush with soft bristles. Gently clean the watch by brushing its bracelet and other parts. However, make sure that you checked its crown to be in its proper position. Otherwise, the water may seep inside and cause permanent damage to the watch. Lastly, dry your watch and keep it in a safe place.

Service Regularly - Service your watch every two or three years, regardless of our warranty length. Like you service your car regularly and change oil, this is one way to know if some of its parts or gears are almost worn out and need to be cleaned. This way, it will not affect your watch’s performance. Contact us to send us your watch for servicing.

Avoid Magnets - Don’t place your automatic watch near a cell phone, speakers, radio, TV, etc, since those electronic devices create a strong magnetic field. Mechanical watches exposed to anything containing a magnet can and will cause these watches to run incorrectly. The watch may run fast, slow, or even stop. One of the most common culprits is the cell phone. Bring your watch to a watch service expert to have it quickly demagnetized. If the watch is severely magnetized, a complete maintenance of the movement may be necessary.

Water Resistance - Some watch lovers are not aware of their watch’s limits and take their watch too deep. All of our Solomon LEROI watches are water-resistant, but some up to 50 meters, which is not recommendable to take to snorkeling events. If your timepiece cannot handle the depths, the rapid change in pressure may be beyond its limits. If the band of your watch is made of leather, its best to avoid moisture as often as possible as it can weaken the material. It is also important to remember that water resistance is not a permanent condition, and it must be tested and renewed periodically. Gaskets and seals used to seal the watch deteriorate over time and will need to be replaced.

Swimming with your watch - If your watch is designed for water activities, be sure the crown is pushed down or screwed in tightly before wearing it in water.
While in a moist environment, do not operate or adjust the crown and/or push buttons as water can seep into the case.
After contact with chlorinated or salt water, immediately clean the watch with fresh water and dry with a soft cloth.
If the watch has a 'rotating bezel,' be sure to rotate the bezel while cleaning to dislodge any debris (sand or salt).
If the watch has a screw-down crown, be sure to secure it after the watch has been wound and set to ensure the water- tight integrity of the watch.

Keep Our Watch Box for Storage - When not wearing your watch, it’s best to keep it in the box it came in. By setting the watch on its side or on the crystal, there is always the possibility the watch could get scratched. The watch box is made to keep the watch safe and offers protection for the watch.

Extreme Temperatures - Moisture and drastic temperature changes and temperatures above 60°C/140°F and below 0°C/32°F can affect timekeeping and water resistance to most watches. Sunlight can fade the color on your watch. 

Avoid Contact With Chemicals - Cleaning supplies, oils, cologne and perfume, all bad news. Perfume especially can damage leather bands, weakening them and potentially causing it to tear. When spraying perfume or cologne, let it completely dry before placing the watch on your wrist. Your watch, like your expensive diamond jewelry – should be the last thing you put on when you get ready (before your jacket). When cleaning your watch, do not use powerful cleaners. Simpler is better.

Never Open Your Watch - This will not only void our 5 Years Warranty, but by opening your watch can expose it to dust, dirt, and other particles that can get inside the movement, so it’s best to contact us for any servicing.

Wear it daily - For optimal performance, the automatic watch is to be worn every day and be active. To power up an automatic timepiece, give the crown about 20 to 40 turns and put the watch on your wrist. If your automatic watch is worn daily, wind it once every two weeks. Wind the watch twice a week if it is not worn daily.

For Setting The Date - Avoid setting the date between 9 pm and 3 am as doing so can damage the movement's gears and pinions. Be sure to adjust the date outside of this time period.

Clean a Leather Watch Strap - To clean your leather watch strap, follow these steps - 1)Remove the strap from your watch and use a dry microfiber cloth to wipe off both sides. Doing this will ensure any trapped dirt will not scratch the leather in the next step. 2) Then, dampen — do not soak — a jewelry cloth and apply a tiny drop of mild hand soap or saddle soap to the cloth (about the size of half a dime). Do not aggressively rub the leather back and forth; instead, use tapping movements and move in a gentle circles, applying light pressure and paying attention to spots with dirt. Gentle soap is best, because harsher soaps can strip the leather. 3) With another damp cloth, gently wipe the leather clean. Don’t use too much water, as it can cause damage to the leather. 4)Give the strap plenty of time to fully dry before wearing it again. 5)Condition the leather with your favorite leather oil or conditioner to soften and protect it if you want to. Follow the conditioner product's instructions.

Read Our Watch Manual - These steps will most likely apply to the care of every Timepiece. However, there are certain things that are specific to each of our collections and these tips will most likely be listed in the watch manual.

 

 

Pass On to Generations To Come

We, at Solomon LEROI, know that a mechanical watch is more than just something that tells the time. Not only is it a pure symbol of classical engineering, with a rich and interesting history, but there are also personal stories associated with these watches, many times making sentimental values outweigh financial ones. If properly cared for, a good mechanical timepiece can be passed along from generation to generation, and we are pleased to will help you fulfill this dream and offer on all our watches and timepieces a complimentary express service and check up. During this free service for your watch, we will be: 

1. Checking for water resistance
2. Testing for magnetization, caused by electronics that may affect the timing of a watch
3. Checking pins on straps and replacing*, if necessary
4. Inspecting bracelets and tightening or replacing screws, if necessary
5. A soft cloth wipe-down of the entire watch

Feel free to send us your watch for free 5 points check-ups regularly, this service is fully free of charge lifetime*.

*For this free lifetime express service you may be responsible for transportation costs, including, but not limited to, postage, insurance and packing materials. We recommend that any shipments to us include certified delivery and insurance.

 

Shop with Confidence ✓ 

Explore the Collection of Solomon LEROI Handcrafted Timepieces and enjoy the 5 Years Warranty & Lifetime free express service